APA Style

Baran, Roger Joseph, Strunk, Daniel P., Galka, Robert J.. (2008). Principles of Customer Relationship Management . Mason, Ohio: Thomson/South-Western.

Chicago Style

Baran, Roger Joseph, Strunk, Daniel P., Galka, Robert J.. Principles of Customer Relationship Management. Mason, Ohio: Thomson/South-Western, 2008. Text.

MLA Style

Baran, Roger Joseph, Strunk, Daniel P., Galka, Robert J.. Principles of Customer Relationship Management. Mason, Ohio: Thomson/South-Western, 2008. Text.

Turabian Style

Baran, Roger Joseph, Strunk, Daniel P., Galka, Robert J.. Principles of Customer Relationship Management. Mason, Ohio: Thomson/South-Western, 2008. Print.