APA Style

Ma, Zhenfeng, Dube, Laurette. (2011). Process and Outcome Interdependency in Frontline Service Encounters (May 2011 volume 75, Number 3). Chicago: American Marketing Association.

Chicago Style

Ma, Zhenfeng, Dube, Laurette. Process and Outcome Interdependency in Frontline Service Encounters. May 2011 volume 75, Number 3 Chicago: American Marketing Association, 2011. Text.

MLA Style

Ma, Zhenfeng, Dube, Laurette. Process and Outcome Interdependency in Frontline Service Encounters. May 2011 volume 75, Number 3 Chicago: American Marketing Association, 2011. Text.

Turabian Style

Ma, Zhenfeng, Dube, Laurette. Process and Outcome Interdependency in Frontline Service Encounters. May 2011 volume 75, Number 3 Chicago: American Marketing Association, 2011. Print.