APA Style
Fitzsimmons, James A.. (2004).
Service Management: Operations, Strategy, Information Technology. 4th Edition (4th Edition).
Hoboken, NJ:
McGraw Hill.
Chicago Style
Fitzsimmons, James A..
Service Management: Operations, Strategy, Information Technology. 4th Edition.
4th Edition
Hoboken, NJ:
McGraw Hill,
2004.
Text.
MLA Style
Fitzsimmons, James A..
Service Management: Operations, Strategy, Information Technology. 4th Edition.
4th Edition
Hoboken, NJ:
McGraw Hill,
2004.
Text.
Turabian Style
Fitzsimmons, James A..
Service Management: Operations, Strategy, Information Technology. 4th Edition.
4th Edition
Hoboken, NJ:
McGraw Hill,
2004.
Print.