APA Style
Ford, Robert C, Sturman, Michael C., Heaton, Cherrill P.. (2012).
Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience .
:
Delmar, Cengage Learning.
Chicago Style
Ford, Robert C, Sturman, Michael C., Heaton, Cherrill P..
Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience.
:
Delmar, Cengage Learning,
2012.
Text.
MLA Style
Ford, Robert C, Sturman, Michael C., Heaton, Cherrill P..
Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience.
:
Delmar, Cengage Learning,
2012.
Text.
Turabian Style
Ford, Robert C, Sturman, Michael C., Heaton, Cherrill P..
Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience.
:
Delmar, Cengage Learning,
2012.
Print.