APA Style
Lucas, Robert W. (2012).
Customer Service: Skills for Success 5th Ed. (5th Ed.).
New York:
McGraw-Hill.
Chicago Style
Lucas, Robert W.
Customer Service: Skills for Success 5th Ed..
5th Ed.
New York:
McGraw-Hill,
2012.
Text.
MLA Style
Lucas, Robert W.
Customer Service: Skills for Success 5th Ed..
5th Ed.
New York:
McGraw-Hill,
2012.
Text.
Turabian Style
Lucas, Robert W.
Customer Service: Skills for Success 5th Ed..
5th Ed.
New York:
McGraw-Hill,
2012.
Print.