APA Style
Michelli, Joseph A.. (2008).
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company .
New York:
McGraw Hill.
Chicago Style
Michelli, Joseph A..
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company.
New York:
McGraw Hill,
2008.
Text.
MLA Style
Michelli, Joseph A..
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company.
New York:
McGraw Hill,
2008.
Text.
Turabian Style
Michelli, Joseph A..
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company.
New York:
McGraw Hill,
2008.
Print.