APA Style
Fitzsimmons, James A., Fitzsimmons, Mona J.. (2011).
Service Management: Operations, Strategy, Information Technology. 7th Edition (7th Edition).
New York:
McGraw Hill.
Chicago Style
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service Management: Operations, Strategy, Information Technology. 7th Edition.
7th Edition
New York:
McGraw Hill,
2011.
Text.
MLA Style
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service Management: Operations, Strategy, Information Technology. 7th Edition.
7th Edition
New York:
McGraw Hill,
2011.
Text.
Turabian Style
Fitzsimmons, James A., Fitzsimmons, Mona J..
Service Management: Operations, Strategy, Information Technology. 7th Edition.
7th Edition
New York:
McGraw Hill,
2011.
Print.