APA Style
Barnes, James G.. (2003).
Secrets of Customer Relationship Management: Rahasia Manajemen Hubungan Pelanggan .
Yogyakarta:
Andi.
Chicago Style
Barnes, James G..
Secrets of Customer Relationship Management: Rahasia Manajemen Hubungan Pelanggan.
Yogyakarta:
Andi,
2003.
Text.
MLA Style
Barnes, James G..
Secrets of Customer Relationship Management: Rahasia Manajemen Hubungan Pelanggan.
Yogyakarta:
Andi,
2003.
Text.
Turabian Style
Barnes, James G..
Secrets of Customer Relationship Management: Rahasia Manajemen Hubungan Pelanggan.
Yogyakarta:
Andi,
2003.
Print.